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  Quote from an Energy Services Client: 

“I had my state inspections today. The staff were so prompt, efficient, and so so helpful!! I had leaking pipes around my water heater and they offered to help me with that!! I am disabled and on social security and could never pay for this on my own.

Frequently Asked Questions

 What is the 2-1-1 Calling System?

2-1-1 is a single telephone number that cuts through the red tape and connects you to a trained information and referral specialist who suggests community and government organizations who can help.  Whether you are looking for help or looking to volunteer, 2-1-1 helps you navigate the health and human service system in times of crisis or in times of everyday needs and challenges.
 Why is 2-1-1 needed?
The goal of 2-1-1 is to create a simple uniform telephone point of access to existing community health and social services.  This single point of contact will simplify access to government and non-profit community services and resources by eliminating the need for people to struggle with hundreds of telephone listings attempting to find the “right” phone number for the “right” service or resource they need. 
How does it work?
Similar to your local telephone book, 4-1-1, and the internet, 2-1-1 is an information source of all non-profit and government services available in the community.  From utility and food assistance, to volunteer opportunities, to child care and aging referrals, 2-1-1 cuts through the red tape and connects real people with real services.  2-1-1 is available 24 hours a day 7 days a week.  It is an easy way to find or give help in your community. 
Who answers 2-1-1 calls?
In Kern County, 2-1-1 is provided by Community Action Partnership of Kern (the Partnership).  2-1-1's multilingual phone staff undergoes professional training that prepares them to assess callers' needs and assist them with navigating a maze of human services agencies and programs.
Who Calls 2-1-1?
2-1-1 is for everyone:
  • Adult children seeking services for elderly parents
  • People who want to donate time, money, or goods to a nonprofit organization
  • Laid-off workers struggling to feed their families
  • Disaster victims seeking loved ones, housing, food, counseling
  • Teachers, clergy, and agency staff seeking help for their clients
Do other states have 2-1-1?
Twenty-six states have access to 2-1-1 service that reaches 94 million Americans — more than 34% of the population. All remaining 24 states — including California — are in the process of planning and developing community-based 2-1-1 service.  The first 2-1-1 system was started in Atlanta in 1997, followed by statewide service for Connecticut in 1999. After September 11, 2001, Connecticut's 2-1-1 system connected bereaved callers to services, fielded opportunities to donate or volunteer, and handled calls for the besieged Red Cross, demonstrating the central role 2-1-1 plays during a disaster. 
Can't Dial 2-1-1?
Are you having problems connecting with 211 Kern County?  You may be unable to reach the 211 Call Center for one of the reasons explained in this document- Can't dial 211 ? 
Is 211 accessible from Cell phone ?


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